Unless otherwise indicated at the time of ordering or by subsequent notification from us, shipments will be made via a carrier that we select, or if we give you a choice of shipping method, the carrier that you select.
We will ship your purchased goods to you as soon as possible after you place your order, normally within 2 business days from the date of purchase if the order was placed prior to 2pm EST.
If we are unable to dispatch the goods in a timely manner due to item availability or other circumstances resulting in a delay, we will email you to provide an estimated delivery date.
Our goal is that you are completely satisfied with your purchase. We take pride in the quality of the products we sell and offering great customer service is our top priority. If you are not completely satisfied with your purchase, please follow the guidelines detailed below and we will be happy to help you to return your purchase.
Online purchases must be returned within 30 days of purchase with a provided shipping label and must be new, unused, and contain all original packaging and accessories. Non-clothing items cannot be returned if opened.
Clothing items being returned must be unworn and unwashed with original tags.
Once your return is received and inspected by the fulfillment center (usually within 72 hours of receipt), your refund will be processed and a credit will be automatically applied to your credit card or within 7 days. Please note, depending on your credit card company, it may take additional 2-10 business days after your credit is applied for it to post to your account.
If you wish to exchange a product, you must go online and reorder, and process the original item as a return.
Customers are responsible for shipping costs unless the product is defective or an error has occurred when filling the order.
Canceling or Changing an Order
Unfortunately due to the automated nature of our fulfillment system, orders cannot be canceled or changed once they have been submitted.
The appropriate tax amount by item will be included with your refund.
Discounts and Promotions
The refund value for each item returned will be reduced to reflect the value of the free gift or discount.
To receive a full refund, you must also return the free gift. If you don’t do this, the refund amount will be reduced to reflect the value of the free gift.
If by returning an item your original purchase is no longer eligible for the quantity discount, the discount received will be subtracted from the purchase price of the item being returned. You will be refunded the difference.